This FAQ page covers everything you need to know about registration, login, betting, payments, bonuses, and security. If you're still stuck, our support team is always on hand to help.
Click on any category below to find answers to your questions.
Find answers to everything related to account creation, updating your details, identity verification, and general account management.
Detailed information on deposits, withdrawals, payment methods, processing times, and transaction issues.
Learn how welcome bonuses, cashback, free spins, referral bonuses, and other offers work.
All questions related to betting rules, understanding odds, live betting, game selection, and strategy.
Information on account security, password policies, data privacy, and fraud prevention.
All questions related to mobile app download, installation, updates, and platform compatibility.
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Opening an account at tezz888 is quick and completely free. Go to the registration page and enter your name, email address, mobile number, and password. Then verify your account using the code sent to your email.
KYC verification is required at tezz888 to ensure secure transactions and prevent money laundering. This process must be completed before making a withdrawal.
Required documents: a clear photo of your National ID (NID) or passport, along with a recent selfie. Once documents are uploaded, verification is typically completed within 24 hours.
Photos must be clear and legible. Blurry or cropped images will not be accepted.
Yes, you can update most of your details from the Profile Settings once you're logged in. However, changing your registered email address or mobile number requires assistance from our support team — the change will only be made after your identity has been verified.
Yes, you can request to close or delete your account at any time. Simply email the support team and verify your identity. Make sure to withdraw any remaining balance before the account is deleted. You also have the option to take a temporary break through self-exclusion under our responsible gaming policy.
Tezz888 supports the most widely used payment methods in Bangladesh, including:
For the full list of currently available methods, visit the Payment page — new options are added from time to time.
The minimum deposit at tezz888 varies by payment method. For Mobile Banking, deposits can generally start from as low as BDT 200. Bank transfers may have a slightly higher minimum. Visit the Payment page for the most up-to-date information.
Tezz888 is known for fast withdrawal processing. Typically:
Withdrawals may be delayed if KYC verification is not completed. Make sure your verification is done before requesting a withdrawal.
If a withdrawal is declined, you will generally receive an email stating the reason. Common reasons include: incomplete KYC, unmet bonus wagering requirements, or incorrect account details. Resolve the issue based on the reason provided and resubmit your request. If the problem persists, contact us via the support chat.
New members at tezz888 are welcomed with an attractive welcome bonus. Typically, a match bonus is offered as a percentage of your first deposit. Free spins on slots games may also be included.
Bonus amounts and terms are subject to change from time to time. Visit the Promotions page or check your dashboard after registering to see the latest offers.
A wagering requirement means you must place bets totalling a set multiple of your bonus before you can withdraw it. For example, a 30x wagering requirement on a BDT 100 bonus means you need to wager a total of BDT 3,000.
With tezz888's referral program, both you and your friend receive a bonus when you refer them. You'll find a unique referral link in your account. Once your friend registers using that link and makes their first deposit, the referral bonus will be credited to your account. For bonus amounts and full terms, check the Promotions page.
Odds are numbers that determine your chances of winning and the payout rate. tezz888 uses decimal odds. For example, if the odds are 2.50 and you bet 100 BDT, you'll receive 250 BDT if you win (profit: 150 BDT).
The higher the odds, the lower the chance of winning — but the greater the reward. Visit the Analysis page for a detailed guide on understanding odds.
Live betting, or in-play betting, means placing bets on a match as it happens in real time. Odds shift continuously throughout the match. tezz888 offers live betting on cricket, football, tennis, and all other popular sports.
Live betting requires quick decisions since odds change fast. A stable internet connection will give you the best experience.
Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the Cash Out feature to partially or fully withdraw your funds before the match ends. If a match is cancelled or postponed, your stake is typically refunded.
On the login page, click the "Forgot Password?" link. Enter your registered email address and you'll receive a reset link. The link is valid for 15 minutes. Choose a strong new password — use a combination of uppercase letters, lowercase letters, numbers, and special characters.
Go to Security under Account Settings and enable Two-Factor Authentication. An OTP will be sent to your mobile each time you log in. With 2FA active, no one can access your account even if they know your password. tezz888 recommends all members enable 2FA.
Tezz888 takes the protection of your personal data seriously. All data is secured with SSL encryption and your information is never sold to third parties. Read our Privacy Policy to learn more.
Tezz888 uses 256-bit SSL encryption, ensuring banking-level security for your data.
Download the tezz888 app directly from our Download page. Separate versions are available for Android and iOS. Android users can download the APK file and install it — just make sure to enable Unknown Sources before installation. iOS users can install the app from the App Store.
First, fully close the app and relaunch it. If the issue persists:
If the issue persists, contact support with your device model and Android/iOS version.
Yes, tezz888 fully supports browser-based gaming. Whether you're on a computer, tablet, or mobile — just visit tezz888.bet from any browser. The site runs smoothly on all modern browsers including Chrome, Firefox, Safari, and Edge.
Tezz888 is committed to responsible gaming. From your account settings, you can set the following on your own:
Reducing a limit takes effect immediately. Increasing it requires a 24-hour waiting period.
Using the Self-Exclusion feature, you can take a break from gaming for anywhere between 1 week and 5 years. During this period, betting and deposits will be disabled on your account. Enable it from Settings or contact our support team. For more details, Responsible Gaming View page.
If you can't find your answer in the FAQ, contact our support team directly.
For detailed issues, reach us by email. We typically respond within 2–6 hours.
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